Sonja Schurink | Documentalist
My mission is to provide our users with good explanations.
A good help function with clear texts. The importance of this is sometimes underestimated, but Sonja Schurink of Mysolution does not subscribe to that. She sees it as her mission to help users get started with good explanations. So that they can quickly get started with the Mysolution applications.
Sonja has been working for Mysolution for several years and loves her job as a documentalist and functional tester. A nice and especially handy combination: testing an application first, so that afterwards you know exactly what users might encounter and how you can adapt the help function to this. Sonja writes the texts for this help function.
User-friendly help functions and texts
Experience in the ICT industry cannot be denied Sonja. She previously worked as a documentalist for a CRM software developer and as an editor for Elsevier’s tax return software. No one needs to explain to Sonja how important user-friendly help functions and help texts are.
Sonja gets energy from ‘working with colleagues on new functionalities and making sure that everything is right and works as it should’. According to Sonja, an application must be user-friendly. She also thinks the help function should have a clear explanation. Because she also answers questions from customers, she knows for whom she does her work. “Ultimately, they should be able to do their work better, easier and faster because of our application,” is how Sonja summarizes the higher purpose of her work.
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